F.A.Q.S
1. How long does shipping take?
Shipping times vary depending on the shipping method you choose and your location. We offer standard shipping, express shipping, and international shipping options. Once your order is processed, it will typically take 3-7 business days for domestic shipping and 7-14 business days for international shipping. Please note that shipping times may be longer during peak seasons or due to unforeseen circumstances.
2. What is your return policy?
We have a clear and transparent refund policy in place to ensure your satisfaction with your purchase. If you are not completely satisfied with your order, you may be eligible for a refund. Please refer to our refund policy for more information on eligibility and how to initiate a refund.
3. Do you offer exchanges?
Yes, we offer exchanges for items that are eligible for a refund. If you would like to exchange an item for a different size, color, or style, please follow the refund process outlined in our refund policy and indicate your preference for an exchange when contacting our customer service team. Exchanges are subject to availability.
4. Can I track my order?
Yes, we provide order tracking information for all shipped orders. Once your order is on its way, you will receive a tracking number via email. Simply enter the tracking number on our website to stay updated on the status of your shipment.
5. What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept payment through PayPal for added convenience.
6. Are your products covered by a warranty?
Yes, our products are covered by a manufacturer's warranty. The duration and coverage of the warranty may vary depending on the product. Please refer to the product description or contact our customer service team for more information on specific warranties.
7. Can I cancel or change my order?
If you need to cancel or make changes to your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but please note that once an order has been processed and shipped, it may not be possible to make changes or cancel the order.
8. Do you offer international shipping?
Yes, we offer international shipping to select countries. Please note that there may be certain restrictions and limitations based on the destination country's customs regulations. It is important to familiarize yourself with your country's import laws and restrictions before placing an order.
9. How do I contact customer support?
If you have any further questions or need assistance, please don't hesitate to contact our customer support team. You can reach us through our contact form or by emailing us at support@wheelssport.com.
10. Are your products suitable for beginners?
Yes, we offer a range of products that are suitable for beginners. Whether you're just starting out or looking to upgrade your equipment, we have options available to suit your skill level and experience. Our customer service team can also provide recommendations based on your specific needs and goals.
Refund Policy
At Wheelssport, we understand that sometimes things don't work out as planned. That's why we have a clear and transparent refund policy in place to ensure your satisfaction with your purchase. Please take a moment to familiarize yourself with our policy below.
Contact Us
If you have any questions or concerns, please don't hesitate to contact our customer support team. You can reach us through our contact form or by emailing us at support@wheelssport.com. We are here to assist you and provide you with the best shopping experience possible.